Most importantly, he argued that India’s international marketing remains inadequate.
“Campaigns
must promote India not
merely as a country of monuments, but as a destination for wellness, spirituality, culture,
luxury, cuisine, adventure,
wildlife, and immersive experiences. A coordinated public-private approach involving government,
airlines, hospitality,
and tour operators will be essential to convert India’s enormous tourism potential into
sustained inbound growth,” he
said.
Sangha of PATA India Chapter offers perhaps one of the most candid assessments.
“Let’s get
started. We have been off the
radar for too long. Since COVID. Out of sight, out of mind,” he added. Sangha is openly
critical
of India’s tourism
promotion efforts, arguing that current budgets are insufficient for a country seeking to
compete globally.
“Our budget for tourism promotion, both domestic and international, is an apology.
Incredible
India needs to be a
household name in the top 10 source markets for tourism. Gone are the days of armchair
marketing. We need to get
visible,” he said.
He further warned about accommodation shortages, unaffordable airfares and deteriorating
infrastructure at destinations
suffering from overtourism. “Presently, quality room availability is 55% of the
requirement. By
the time we catch up in
3-5 years, the gap will be even higher.”
“Do we need foreign exchange earnings? If we do, no better source than tourism,”
Sangha said,
explaining the economic
significance of tourism, adding it can contribute to sustainability, jobs, foreign exchange,
impetus for infrastructure
and more.
“Tourist destinations must have a welcoming aura around them. Quality food stalls, clean
water,
comfort areas and
cleanliness are prerequisites. Over-tourism does not help; the infrastructure crumbles. A model
needs to be developed to
manage this both at a destination level and at an attraction level,” Sangha suggested.
“Tourist destinations must have a welcoming aura around them. Quality food stalls, clean
water,
comfort areas
and
cleanliness are prerequisites. Over-tourism does not help; the infrastructure crumbles. A model
needs to be
developed to
manage this both at a destination level and at an attraction level,” Sangha suggested.
“Tourist destinations must have a welcoming aura around them. Quality food stalls, clean
water,
comfort areas
and
cleanliness are prerequisites. Over-tourism does not help; the infrastructure crumbles. A model
needs to be
developed to
manage this both at a destination level and at an attraction level,” Sangha suggested.
While many respondents focused on gaps, Agoda’s Malik pointed towards encouraging
developments
already underway.
According to him, policymakers have begun taking steps to strengthen inbound tourism through
infrastructure investments,
visa reforms and new initiatives designed to stimulate both domestic and international demand.
“Policymakers in India are already taking strong steps to address gaps and boost inbound
tourism—including investing in
tourism infrastructure, reconsidering visa policies to reduce inbound travel barriers, paving
the way for the concert
economy and more,” he said.
He also pointed to growing collaboration between tourism organisations and digital platforms as
an important mechanism
for attracting more international visitors.
Adding to this, Kumar from Booking.com said, “India has the opportunity to further
strengthen
both domestic and inbound
tourism through continued investments in connectivity, infrastructure, destination readiness and
sustainable tourism
experiences that can support long-term, year-round growth.”
Briefly and aptly, TAAI President Kumar summed up, “This is a big time for India.”
Tourism Boom Possible Amid the Pricing Trap?
Almost every stakeholder highlighted one major concern: pricing. As demand rises, so too do
airfares and hotel rates.
While higher demand is naturally expected to drive pricing, industry leaders repeatedly caution
that India may be
approaching a delicate inflection point where short-term revenue gains could begin undermining
longterm tourism growth.
Gosain said traveller behaviour itself offers an important warning signal. While demand remains
strong, today’s
traveller is becoming increasingly value-conscious and expects transparency in pricing.
According to him, travellers are
willing to spend on meaningful experiences and quality accommodation, but they also expect
fairness and consistency.
That expectation becomes even more important as India seeks to attract repeat visitors.
“Pricing discipline across the tourism value chain is critical. While demand growth is
welcome,
excessive or
opportunistic pricing can damage destination reputation and affect repeat visitation.
Sustainable tourism growth
requires a balanced approach that ensures profitability while maintaining competitiveness and
traveller confidence,” he
added.
For Alapati, responsible pricing is not merely a commercial consideration but a strategic
necessity. “Responsible
pricing will play a critical role in sustaining long-term traveller confidence. While strong
demand naturally leads to
higher pricing during peak periods, excessive airfare and hotel tariff increases can eventually
impact sentiment and
discourage repeat travel, particularly among middle-income families who form the backbone of
India’s tourism economy,”
he said.
He added that the tourism stakeholders must recognise that long-term success depends on
travellers consistently feeling
that they have received value for money, while he also called for greater affordability,
transparency and accessibility
across the tourism ecosystem.
Importantly, Alapati noted that travellers today are no longer evaluating travel decisions
purely on price. Instead,
they are assessing the complete experience—convenience, reliability, inclusions,
flexibility and
overall quality.
Curated packages, bundled experiences and flexible payment options, he added, can help preserve
traveller confidence
even when costs rise.
Sawhney argued that responsible pricing will determine whether India’s tourism growth
remains
sustainable or becomes
vulnerable to future slowdowns. His concern is that rising tariffs without corresponding
improvements in service
quality, infrastructure and visitor experience could ultimately reduce travel frequency, shorten
trips and encourage
travellers to explore alternatives.
“The real scale of Indian tourism comes from the expanding middle class, young
professionals,
families, senior citizens
and regional travellers,” he noted. For that reason, investments in affordable
accommodation,
regional air connectivity,
highways and rail infrastructure become just as important as premium tourism offerings.
He also called for the promotion of off-season packages and lesser-known destinations.
“This
helps reduce pressure on
heavily peak-season markets while creating more balanced economic benefits across
regions.”
For Kohli, the pricing conversation takes on a different dimension. Operating primarily in the
luxury and inbound space,
Kohli argued that price itself is rarely the determining factor for high-end travellers. What
matters instead is
perceived value. However, he is equally clear that opportunistic pricing carries risks even at
the premium end of the
market.
“Inconsistency or opportunistic pricing can erode trust even at the highest end of the
market,”
Kohli warned. “For India
to sustain momentum, pricing must reflect integrity, transparency and a long-term view of brand
India. Discerning global
travellers are highly attuned to value, not in terms of cost, but in the coherence between price
and experience. If
prices surge without a corresponding elevation in service, design, access or exclusivity,
confidence diminishes.”
For Kohli, responsible pricing is not simply a revenue strategy. It is a brand-building exercise
for India itself.
“Pricing must be aligned with thoughtfully enhanced experiences to reinforce India’s
positioning
as exceptional value
within the global luxury landscape.”
While acknowledging the strength of current demand, Mehra argued that tourism growth cannot rely
solely on premium
segments. According to him, affordability and accessibility remain fundamental to long-term
sustainability. If
destinations become excessively expensive during peak seasons, travellers may postpone trips,
travel less frequently or
simply seek alternatives offering better value, he said.
Mehra advocated for balanced pricing strategies, improved regional connectivity and value-added
experiences rather than
continual tariff increases. Transparent pricing, stronger service standards, government policy
for taxation
rationalisation and integrated tourism packages, he believes, can significantly strengthen
consumer trust.
Malik also pointed out that affordability and value remain central to traveller decision-making
even as travel demand
continues to grow.
According to him, today’s traveller seeks a combination of value, convenience and
reassurance.
“As the market evolves,
clear pricing, a wide range of accommodation and travel options across different budgets, and
flexible offers can all
support healthy, sustainable growth in the sector and empower travel to secondary
destinations,”
he said.
TAAI’s Kumar pointed out that one of the primary reasons travellers have shifted towards
domestic tourism in recent
months is the sharp increase in international airfares. However, he warns that if domestic
aviation follows the same
trajectory, the consequences could be severe.
“The shift in favour of India is due to high prices on short sectors. But if the Indian
airfares
are not reasonable,
this can negatively impact domestic tourism as well,” he said. Meanwhile, Sangha
acknowledged
that airfares and hotel
costs are becoming increasingly prohibitive due to infrastructure constraints and supply-demand
dynamics. However, he
added that value is ultimately created through memorable experiences rather than low prices
alone. Sangha warned that if
we don’t invest in our destination ecosystems and engage communities who live around our
attractions, we will spiral
downwards.
“Tourists want to take back memories, which will come with quality experiences that are no
longer limited to visiting a
monument or game park. There are stories to be told to bring our tourism assets alive, to build
a strong ‘word of mouth’
campaign about Incredible India. This responsibility rests with service providers, itinerary
planners, guides and more
to deliver a memorable, wholesome and inclusive experience,” he shared.
Niche, the New Powerhouses
For decades, India’s tourism industry has largely been marketed through places.
Rajasthan’s
palaces, Goa’s beaches,
Kashmir’s mountains, Agra’s Taj Mahal and Kerala’s backwaters have dominated
travel brochures
and campaigns. But a quiet
shift is underway. Increasingly, travellers are no longer choosing destinations first; they are
choosing experiences.
When asked which niche segments could sustain year-round demand, responses from the industry
revealed remarkable
convergence.